How does ThisData work?
What we do is pretty straightforward: we create regular, secure, backups of all your cloud data. We make it easy for you to search across all of your backups, and easy for you to restore. We encrypt your data during transport, and we encrypt your data in storage.
Can you search within encrypted data?
No, encrypted data is so secure, that it's unsearchable. In order to make it possible for you to search your backups (which we believe is one of the best things about ThisData, and we hope you find most useful), it’s necessary for us to store metadata unencrypted in our search engine.
What does that mean?
It means that we extract some of the information attached to your data and store it separately (still securely), in order to make it searchable. For example, with a contact record from Highrise, we store the name, company name, email address, etc. for search. Everything else is encrypted and stored. In the case of Dropbox files, we just need to take file name to make it searchable and the rest of the file content is encrypted.
Finding a balance
We are all about finding the balance between encrypting as much data as possible, and making search as efficient as possible for you, the customer. You can rest assured that we will never access any of your information without your permission, and we will never change these terms without informing you.
If you have any questions, please don’t hesitate to contact us.